Data Protection Policy
Canalford Limited trading as Rialto Ford
Canalford Limited takes the safeguarding of personal data very seriously. This policy describes how Canalford Limited meets its obligations under the General Data Protection Regulation in relation to the processing of personal data.
Canalford Limited is a wholly owned subsidiary of Brightstone Trading Limited, which acts as the holding company for a number of subsidiary companies that operate motor dealerships in Ireland (the Group)
This statement describes what types of information we collect from you, how it is used by us, how we share it with others, how long we keep your information for, your rights, how you can manage the information we hold and how you can contact us.
We require and use your information in order to fulfil and deliver services associated to your vehicle and its maintenance. As a business we sometimes communicate product information, offers and services; however, we will only do this if you have already given us the appropriate permission. We will not send you unsolicited ‘junk’ email or communications, or share your data with anyone else unless we have your specific permission to do so. We do not sell your information to third parties, but we do work with closely selected partners who help us to provide you with the information, products and services that you request from us.
The contents of this statement may change from time to time so you may wish to check the latest statement page occasionally to ensure you are still happy to share your information with us. The latest version can be found on our website here.
The data protection declaration of Canalford Limited is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR). Our data protection declaration should be legible and understandable for the general public, as well as our customers and business partners. To ensure this, we would like to first explain the terminology used.
In this data protection declaration and in our privacy statements, we use, among others, the following terms:
Automated Decision-Making (ADM): When a decision is made which is based solely on Automated Processing (including profiling) which produces legal effects or significantly affects an individual. The GDPR prohibits Automated Decision-Making (unless certain conditions are met) but not Automated Processing.
Automated Processing: Any form of automated processing of Personal Data consisting of the use of Personal Data to evaluate certain personal aspects relating to an individual, in particular to analyse or predict aspects concerning that individual's performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements. Profiling is an example of Automated Processing.
Consent: Agreement which must be freely given, specific, informed and be an unambiguous indication of the Data Subject's wishes by which they, by a statement or by a clear positive action, signifies agreement to the Processing of Personal Data relating to them.
Data Controller: The person or organisation that determines when, why and how to process Personal Data. It is responsible for establishing practices and policies in line with the GDPR. We are the Data Controller of all Personal Data relating to Canalford Limited Personnel and Personal Data used in our business for our own commercial purposes.
Data Processor: Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
Data Subject: A living, identified or identifiable individual about whom we hold Personal Data. Data Subjects may be nationals or residents of any country and may have legal rights regarding their Personal Data.
Recipient: Recipient is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing.
Third party: Third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and person who, under the direct authority of the controller or processor, are authorised to process personal data.
Data Privacy Impact Assessment (DPIA): Tools and assessments used to identify and reduce risks of a data processing activity. DPIA can be carried out as part of Privacy by Design and should be conducted for all major system or business change programs involving the Processing of Personal Data.
Data Protection Compliance Officer (DPCO): All enquiries on data protection matters should be directed to our DPCO by emailing privacy@Rialtoford.ie
EEA: All EU member states, and Iceland, Liechtenstein and Norway.
Explicit Consent: Consent which requires a very clear and specific statement (that is, not just action).
General Data Protection Regulation (GDPR): the General Data Protection Regulation ((EU) 2016/679). Personal Data is subject to the legal safeguards specified in the GDPR.
Personal Data: Any information identifying a Data Subject or information relating to a Data Subject that we can identify (directly or indirectly) from that data alone or in combination with other identifiers we possess or can reasonably access. Personal Data includes Sensitive Personal Data and Pseudonymised Personal Data but excludes anonymous data or data that has had the identity of an individual permanently removed. Personal data can be factual (for example, a name, email address, location or date of birth) or an opinion about that person's actions or behaviour.
Personal Data Breach: Any act or omission that compromises the security, confidentiality, integrity or availability of Personal Data or the physical, technical, administrative or organisational safeguards that we or our third-party service providers put in place to protect it. The loss, or unauthorised access, disclosure or acquisition, of Personal Data is a Personal Data Breach.
Privacy by Design: Implementing appropriate technical and organisational measures in an effective manner to ensure compliance with the GDPR.
Processing or Process: Any activity that involves the use of Personal Data. It includes obtaining, recording or holding the data, or carrying out any operation or set of operations on the data including organising, amending, retrieving, using, disclosing, erasing or destroying it. Processing also includes transmitting or transferring Personal Data to third parties.
Pseudonymisation or Pseudonymised: Replacing information that directly or indirectly identifies an individual with one or more artificial identifiers or pseudonyms so that the person, to whom the data relates, cannot be identified without the use of additional information which is meant to be kept separately and secure.
Sensitive Personal Data: Information revealing racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership, physical or mental health conditions, sexual life, sexual orientation, biometric or genetic data, and Personal Data relating to criminal offences and convictions.
Canalford Limited Personnel: All employees, workers, contractors, agency workers, consultants, directors, and others.
This Policy sets out how Canalford Limited ("we", "our", "us") handle the Personal Data of our members, suppliers, employees, workers and other third parties.
This Data Protection Policy applies to all Personal Data we Process regardless of the media on which that data is stored or whether it relates to past or present employees, workers, members or supplier contacts, website users or any other Data Subject.
3. We collect information in the following ways:
Information you give us, about you and your vehicle when you engage with Canalford Limited Personnel, or via our websites and applications. We only collect information which is necessary, relevant and adequate for the purpose you are providing it for.
Information we get from your use of our services or service providers. We collect information about you or your vehicle when you use our website, applications and contact our customer care centre. Some of this information does not identify you personally, but provides us with information about how you use our services and engage with us (we use this information to improve our services and make them more useful to you).
The information we collect includes some or all of the following:
4. How do we use this information?
Canalford Limited will only process information that is necessary for the purpose for which it has been collected.
If you do not provide us with the information we require, relevant and appropriate to the reason for which we request it, this may prevent you from fully availing of our services.
We may use the personal data we gather for any or all of the following purposes:
|Purpose||Description||Lawful Basis for Processing|
|Purchasing a Vehicle or Part – Customer Administration||When a customer orders a vehicle or motor part from us, information is collected by us for our own internal processing and on behalf of Henry Ford & Son Limited for the fulfilment of warranties and services associated to the purchase of the vehicle or parts/accessories. These details are sent via the dealer platform to Henry Ford & Son Limited and stored within our systems.||The processing is necessary for the performance of a contract to which the customer is party.|
|Booking Vehicle Service||When a customer books a vehicle service, information is collected by us for our own internal processing and also to Henry Ford & Son Limited for the fulfilment of warranties associated to the service provided and logged as part of the service history of the vehicle. These details are sent via the dealer platform to Henry Ford & Son Limited and stored within our systems.||The processing is necessary for the performance of a contract to which the customer is party.|
|Requesting a Quote/ Requesting a brochure / Booking a Test drive||When a customer visits our website, and requests a brochure or a quote for a specific vehicle, or when booking a test drive, essential identification and contact details are collected in order to deliver the requested material and, where applicable, fulfil the service requested. These details are sent via the dealer platform to Henry Ford & Son Limited and stored within our systems.||The processing is in our legitimate interests in developing business leads with potential customers.|
|Registering interest||When a customer visits our website and registers interest in any of our products, essential identification and contact details are collected in order to provide the information over time and, where and if applicable, those details may be sent to Henry Ford & Son Limited for follow up.||The customer has given explicit consent to the processing.|
|Purchasing products / accessories via our website||When a customer orders a product or service via our website some information (billing and delivery details) is collected and, where applicable sent to Henry Ford & Son Limited for the fulfilment. Payment details are gathered and processed by a third party who encrypts and stores the data within their servers without sharing that data with us. (i.e. Eavalon, enables payments via credit/debit card for online transactions||The processing is necessary for the performance of a contract to which the customer is party.|
|Marketing to Potential Customers||Information is collected by our Sales and Marketing staff and agencies at our dealership premises or at brand sponsored/organised events. We record this data in our Customer Relationship Management System and use the data to market to you. When visiting our website and further to any specific queries, visitors may be asked for consent for future marketing. This may include newsletters, specific product campaigns or notification on upcoming events. This data may be sent to third party service providers, who carry out some of the marketing activities on our behalf.||The customer has given explicit consent to the processing|
|Customer Satisfaction Survey||Henry Ford & Son Limited send out customer satisfaction surveys based on data provided by us relating to purchased vehicles and parts/accessories, as well as provision of maintenance services. This process is only performed with verified customers.||The processing is in our legitimate interests in ensuring the quality of services provided by us. Completion of the surveys is voluntary, not mandatory, and the customer can request to be removed from any future correspondence.|
|Customer Care||When a customer contacts our customer care centre, personal and vehicle details are collected for the purpose of identity verification and in order to assist the relevant queries. Other details may be required depending on the nature of the contact, such as specific location in the event of the customer requiring mechanical assistance to the vehicle or temporary accommodation arrangements.||The processing is necessary for the performance of a contract to which the customer is party.|
|Quality Improvement / Staff Training||Phone-calls, written communications and related details received via our customer service centre may be stored on our internal server. Similarly, all communications / queries received through our website are kept on our server. These communications are stored for both quality improvement and staff training purposes.||The processing is in our legitimate interests in providing a high standard of services to our customers, by assessing the ongoing development and identifying areas for improvement.|
|CCTV||We operate a CCTV system on our premises to protect the safety and security of our staff, visitors and property.||The processing is necessary for compliance with a legal obligation to which the controller is subject.|
|Safety Incidents / Product recall||We may use your personal data to contact you regarding an urgent safety measure and / or a product recall.||The processing is necessary for compliance with a legal obligation to which the controller is subject.|
|Staff Data||For data subjects who are Employees of the Company, we may use your personal data during our operations such as for human resources, payroll purposes business continuity and health & safety.||The processing is in our legitimate interests as a private company as well as to fulfil legal requirements in connection to Employment and Industry.|
5. How do we share this information?
We may, where applicable and if relevant, disclose your information to companies or organisations to which we pass the responsibility to handle services on our behalf such as roadside assistance, customer contact centres, direct marketing communications, market research or market analytics.
We will also share your information with Henry Ford & Son Limited in situations where we need to pass your information to them to manage any request you have made of us.
We ensure that any third-party partners who handle your information comply with data protection legislation and protect your information just as we do. We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf. We will aim to anonymise your information or use aggregated none specific data sets where ever possible.
Your data will not be passed to any third-party for their own independent marketing purposes.
Due to the international nature of our business, there may be some instances where your information is processed or stored outside of the EU. In those instances, we will ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law.
There are circumstances where we share your information with our parent (or other companies within our Group) in order to fulfil orders, transactions or provide you with a service or information that you have requested. For example our centralised Group Sales Administration and Group Accounts departments.
6. How long do we keep your information for?
When we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.
We do not retain personal information in an identifiable format for longer than is necessary.
We may need your information to establish, bring or defend legal claims. In these cases, we will always retain your personal information for 6 years after the date it is no longer needed by us for any other purposes listed under “How do we use your personal information”.
The only exceptions to this are where:
7. What are your Rights?
You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within one month after we have received any request.
a) Right of confirmation
You have the right to obtain from the controller the confirmation as to whether or not personal data which concerns you is being processed. Should you wish to avail of this right of confirmation, you may, at any time, contact our Privacy Officer.
b) Right of access
You have the right to obtain from the controller free information about your personal data stored at any time and a copy of such information. Should you wish to avail of this right of access, you may, at any time, contact our Privacy Officer.
c) Right to rectification
You have the right to obtain from the controller without undue delay the rectification of inaccurate personal data which concerns you. Taking into account the purposes of the processing, you shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
Should you wish to exercise this right to rectification, you may, at any time, contact our Privacy Officer.
d) Right to erasure (Right to be forgotten)
You have the right to request from the controller the erasure of personal data which concerns you without undue delay, and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies, as long as the processing is not necessary:
If one of the aforesaid reason applies, and you wish to request the erasure of personal data stored by Canalford Limited or Henry Ford & Son Limited, you may, at any time, contact our Privacy Officer, who shall promptly ensure that the erasure request is complied with immediately.
e) Right of restriction of processing
You have the right to request from the controller restriction of processing where one of the following applies:
If one of the aforementioned conditions is met, and you wish to request the restriction of the processing of personal data stored by Canalford Limited or Henry Ford & Son Limited, you may at, any time contact our Privacy Officer, who will arrange the restriction of the processing.
f) Right to data portability
You have the right to receive the personal data which concerns you, which was provided to a controller, in a structured, commonly used and machine-readable format. In order to assert the right to data portability, you may at any time contact our Privacy Officer.
g) Right to object
You have the right to object, on grounds relating to your particular situation, at any time, to processing of personal data which concerns you, which is based on public interest or in the legitimate interest of the Controller. This also applies to profiling based on these provisions.
Canalford Limited shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the customer, or for the establishment, exercise or defence of legal claims.
If Canalford Limited processes personal data for direct marketing purposes, you have the right to object at any time to processing of personal data which concerns you for such marketing. This applies to profiling to the extent that it is related to such direct marketing. If you object to Canalford Limited to the processing for direct marketing purposes, Canalford Limited will no longer process the personal data for these purposes.
In addition, you have the right, on grounds relating to your particular situation, to object to processing of personal data which concerns you by Canalford Limited for scientific or historical research purposes, or for statistical purposes, unless the processing is necessary for the performance of a task carried out for reason of public interest.
In order to exercise the right to object, you may directly contact our Privacy Officer.
h) Automated individual decision-making, including profiling
As a responsible company, we do not use automatic decision-making or profiling.
Each customer shall have the right granted by the European legislator not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her, or similarly significantly affects him or her, as long as the decision (1) is not necessary for entering into, or the performance of, a contract between the customer and a data controller, or (2) is not authorised by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the customer's rights and freedoms and legitimate interests, or (3) is not based on the customer's explicit consent.
If the decision (1) is necessary for entering into, or the performance of, a contract between the customer and a data controller, or (2) it is based on the customer's explicit consent, Canalford Limited shall implement suitable measures to safeguard the customer's rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and contest the decision.
If the customer wishes to exercise the rights concerning automated individual decision-making, he or she may at any time directly contact our Privacy Officer.
i) Right to withdraw data protection consent
You have the right to withdraw your consent to the processing of your personal data at any time. Should you wish to exercise the right to withdraw the consent, you may at any time directly contact our Privacy Officer.
j) Right to lodge a complaint
Canalford Limited aims to resolve all queries or complaints that you may have. If you have any specific data protection concerns or a complaint, you can address it to our Data Protection Officer at email@example.com or contact us at the address and telephone numbers below.
If we cannot resolve your query, you have the right to contact the Office of the Data Protection Commissioner by using the details below:
Data Protection Commissioner
R32 AP23 Co. Laois
Telephone: +353 (0)761 104 8000
Telephone: +353 (0)57 868 4800
LoCall Number: 1890 252 231
Fax: +353 57 868 4757
Information about Canalford Limited:
Company registration number 502556, VAT registration number IE9801435G
Registered office is at 305 North Circular Road, Phibsborough, Dublin 7 – D07 VX4K.
Name and Address of the controller
The Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is:
Dublin 12 – D12 HT99
Name and Address of the Privacy Officer
Any data subject may, at any time, contact our Privacy Officer directly with all questions and suggestions concerning data protection.
All enquiries on data protection matters should be directed to our Privacy Officer, who can be contacted at the address above or by emailing: